Software development, data and technology
Build a dedicated development team or dedicated QA team around your product, integrations, data and release requirements.
Your India capability partner
Layam builds and supports your India operation
Building and supporting teams since 2007
We help global businesses establish and operate an Offshore Development Centre (ODC), bringing together dedicated teams, infrastructure and agreed operating support.
Your leaders retain priorities, systems, quality standards and approvals. Delivery leadership follows your chosen model.
See how Layam supports your teamIndia's talent
Roles matched to your work
The right infrastructure
Workspace and systems
Layam's operating support
People and operations
Your control
Priorities and approval
Our business model
Offshore development Built around your business
An ODC is an established model for a dedicated offshore team and operating environment. Layam applies it across technology, engineering, finance and business operations.
The core model
Offshore Development Centre (ODC)
Your dedicated India team and operating environment
Four service areas delivered through your ODC
Plug-and-play setup and operating support
Layam coordinates the people, infrastructure, processes, documentation, compliance and ongoing operations agreed for your engagement.
Recruitment and onboarding
Role assessment, sourcing, selection and onboarding shaped around your workload and tools.
Workplace and technology
Agreed workspace, connectivity, devices and controlled access to the systems your team uses.
Employment and people operations
Employment, payroll and Indian employment compliance support, tailored to the location, team and agreed employer responsibilities.
Reporting and continuity
Named owners, reporting, documented handovers and continuity plans keep work visible and accountable.
How ODC services support your GCC
A global capability centre (GCC) is an organisation's dedicated offshore capability across technology or business functions. Layam's ODC services support GCC setup and operations; the chosen arrangement defines delivery leadership, ownership and accountability.
Services delivered through the ODC model
Build the capability your business needs
Our offshore development services cover four areas. Start with one function or combine capabilities, with responsibilities and quality standards agreed before launch.
Engineering and technical operations
Add engineering support capacity around your specialists' drawings, project records and review processes.
Finance and business operations
Build a team for recurring finance administration, transaction processing and reporting within your controls.
Business process and documentation support
Add trained capacity for records, operational handovers and agreed customer or logistics workflows.
Brain count over head count
Build capability with the right team mix.
Match skills, experience and English communication to your tools and priorities. Layam combines role assessment, recruitment and onboarding, then develops capability and continuity as work grows.
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01
Define the work
Specify the output, tools, judgement, experience and communication each role needs.
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02
Assess the fit
Use role-relevant assessment and communication requirements to guide selection.
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03
Develop the capability
Agree onboarding, process training and knowledge handovers. Review accepted output and quality as the team grows.
Delivery and ownership
Choose how your India operation is run and owned
Choose the arrangement that fits your leadership and ownership plans. Each option defines who directs delivery, employs the team and runs the operation.
Partner-run dedicated team
Managed GCC
For businesses seeking a dedicated team with agreed delivery leadership and operating support.
Layam recruits, employs and provides agreed leadership for the dedicated team and operating environment. You set priorities, define quality and approve output. Delivery responsibilities and service measures are specified in the contract.
Offshore development centre services with clear responsibilities
Your contract records the services, employer, delivery responsibilities, access controls, intellectual property and any transfer terms for the arrangement you choose.
Your delivery lead, shared operations
Co-managed GCC
For businesses with leadership in place that want support building the India team.
Your technical or functional leaders manage the work and quality. Layam handles agreed recruitment, employment, workplace and people support. Each side has named responsibilities.
Offshore development centre services with clear responsibilities
Your contract records the services, employer, delivery responsibilities, access controls, intellectual property and any transfer terms for the arrangement you choose.
A contracted route to ownership
Build Operate Transfer (BOT)
For businesses planning to take ownership after an initial operating period.
Layam builds and operates the capability before an agreed transfer to your organisation. People, assets, IP, fees and transfer conditions are specified in the contract.
Offshore development centre services with clear responsibilities
Your contract records the services, employer, delivery responsibilities, access controls, intellectual property and any transfer terms for the arrangement you choose.
Your own India operation
Client-owned GCC
For businesses ready to own the operation and its ongoing responsibilities.
Your business owns the India entity and operation, either from the outset or following a transfer. Layam supports the recruitment, setup or people processes you choose to retain with us.
Offshore development centre services with clear responsibilities
Your contract records the services, employer, delivery responsibilities, access controls, intellectual property and any transfer terms for the arrangement you choose.
Find your industry
Tailored to your industry's workload
Build a dedicated India team around your industry's workload, with the people and operating support it needs. Your leaders retain priorities and key decisions.
logistics
Logistics, Freight & Supply Chain
Build capacity for shipment checks, proof-of-delivery matching, exception queues and invoice preparation. Freight software teams can add integration testing and customer onboarding support.
Your operation retains dispatch and customer commitments.
mortgage & lending
Mortgage & Lending
Give brokers and lending teams more time for clients with support for application checks, document preparation, CRM updates and settlement administration.
Credit decisions, advice and lender relationships stay with your authorised team.
technology & AI
Technology, Data, AI & Software
Extend product and service capacity with offshore development, QA, integrations, data and application support. Includes restaurant, food, hospitality and field service software, IT services and telecommunications.
AI roles follow your use case and technical leadership.
engineering
Engineering, Construction & Infrastructure
Give project teams more capacity for CAD and BIM production, drawing revisions, quantity take-offs and tender documentation.
Your specialists keep design authority, professional sign-off and client relationships.
manufacturing
Manufacturing & Advanced Manufacturing
Support the work around your plant with engineering documentation, bills of materials, quality records, supplier data and production reporting.
Your local team stays focused on production, quality and site delivery.
mining & industrial
Mining & Industrial
Keep equipment and asset information ready for the teams that rely on it. Dedicated support can cover technical drawings, maintenance records, equipment manuals and project reporting.
Engineering approval is retained locally.
finance & accounting
Finance & Accounting
Create capacity around month-end with invoice checks, reconciliation preparation, expense administration, reporting packs and audit evidence.
Your finance leaders retain financial judgement, payment approval and statutory sign-off.
insurance
Insurance
Keep policy, claims and renewal administration moving with document processing, record updates, data validation and reporting.
Your authorised teams retain underwriting, claims decisions, customer advice and risk ownership.
recruitment ODC
Recruitment & Recruitment ODC
Give recruiters more time for clients and candidates. A dedicated recruitment ODC can support sourcing, CV screening against your criteria, database updates, interview coordination and pipeline reporting.
Delivery happens under your agency's direction.
energy & utilities
Energy & Utilities
Free specialists to focus on projects and asset performance. An India team can prepare engineering drawings, asset records, GIS data, procurement tracking and reporting.
Your local experts retain design approval and operational control.
retail & customer ops
Customer Operations, Retail & E-commerce
Keep customer and digital operations moving through launches and seasonal peaks. Scope covers catalogue updates, e-commerce testing, order and returns administration and reporting.
Customer support scope is agreed with you before work begins.
healthcare admin
Healthcare Administration
Give care teams more time for patients with non-clinical scheduling, document indexing, records administration, billing preparation and reporting.
Clinical decisions and patient care remain local; information access and privacy requirements are agreed before mobilisation.
Start with a defined workload. We'll shape the roles, access, service hours and operating model around it.
Discuss your industryYour ODC setup and delivery journey
From a defined workload to a team you can scale
Define the workload, validate a focused pilot, then build and operate with clear responsibilities.
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1
Define the workload
Agree the work, skill mix, quality standards, service hours, ownership and current total cost. Set clear success measures.
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2
Prove the approach
Run a paid pilot with an agreed team, fee and review period. Measure accepted output, quality, turnaround and cost before expanding.
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3
Build the team
Confirm the team mix, assess and select people, then organise onboarding, workspace, access and agreed people processes.
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4
Operate with visibility
Use documented workflows, agreed delivery leadership, compliance checks, reporting and escalation. Review capacity, cost and quality; keep knowledge ready for handover.
Scale your capability
Add skills or capacity when quality, workload and economics support it. Continue with the operating model that fits your business.
Transfer ownership
Choose a Build Operate Transfer pathway, with readiness criteria, people, assets, IP and commercial terms agreed in advance.
Your business keeps the decisions that matter
Your business
Sets priorities, owns customer relationships and gives technical and commercial approval.
Your India team
Delivers the agreed work, checks quality and raises issues for review.
Layam
Builds the team and manages employment and operating support. Delivery leadership follows the model you choose.
See how the work will be run
Agree the reporting and review schedule before launch, with visibility of readiness, results and decisions needed.
| Stage | What happens | Evidence to review |
|---|---|---|
| Before launch | Confirm workload, roles, quality, access and responsibilities, including applicable Indian and cross-border requirements and your policies. | A signed scope, responsibility record and compliance readiness checklist. |
| Team onboarding | Assess and select the team, train in your processes and test the handover. | Named team members, access checks and a training record. |
| Initial delivery review | Review completed work against the agreed volume, turnaround and acceptance criteria. | A review of results, issues and the next capacity decision. |
| Measure | What you review |
|---|---|
| Accepted output | Completed work accepted against the agreed quality criteria. |
| Quality and rework | First-pass acceptance, defects and work returned for correction. |
| Turnaround and backlog | Time to complete work, overdue items and the age of open tasks. |
| Capacity and cost | Available skills, workload, operating spend and cost per accepted unit. |
| Cadence | Who joins | What you decide |
|---|---|---|
| Daily or each handover | Delivery leads | Priorities, exceptions and the next action owner. |
| Weekly | Client owner and team lead | Output, quality, backlog and corrective actions. |
| Monthly | Client sponsor and Layam lead | Cost, capacity, role mix, continuity, compliance actions and changes in scope, applicable requirements or client policies. |
The pan-India advantage
Pan-India capability Consistent quality
Layam supports setup and delivery across India, including Tier 2 and Tier 3 locations, without compromising infrastructure or delivery quality. The same agreed standards apply wherever your operation is established.
2,117
GCCs across India
2.36m
GCC professionals
FY2026
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Choose the location for the work
Assess skills, English communication, workspace, connectivity, power continuity and travel needs.
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Metro-comparable infrastructure. Consistent quality
Validate workspace, connectivity and access controls before launch, with consistent selection, onboarding and delivery standards across all agreed locations.
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Compare the full operating cost
Compare skills and accepted output alongside workplace, technology, support, retained management and transition costs.
Shared hours with a 7 am–4 pm India team
- Sydney and Melbourne
- 4.5–5.5 hours
- Perth
- 7.5 hours
- Auckland and Wellington
- 2.5–3.5 hours
With your local team working 9 am–5 pm, these ranges show shared hours before breaks across daylight-saving seasons. We agree the shift and service coverage your business needs.
Cost and capacity
GCC setup calculator Compare costs and estimated savings
Compare your Australian baseline with first-year and ongoing India delivery costs for the same work.
The calculator shows indicative savings alongside output and capacity.
Australian annual baseline cost
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People, technology, workplace, management and other costs for the work in scope.
Estimated first-year India cost
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The first 12 months of India operations, retained client management, setup and transition.
Estimated ongoing annual India cost
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A full year of recurring India operations and retained client responsibilities, after setup.
Enter every cost and a positive exchange rate. Use 0 only where there is no cost. Compare the Australian baseline and India estimates over the same 12-month period.
Estimated savings against your Australian baseline
First-year*
Pending
Ongoing annual*
Pending
AUD (A$) · Same 12-month period and scope. A negative result means estimated India cost is higher.
*Figures and savings percentages are indicative estimates, not actual costs or guaranteed savings. Final costs may vary based on your requirements, location, team structure, infrastructure and service scope.
Get a scoped cost and capability comparison
Share your workload, quality standards, service hours and current cost. Ask Layam for a scoped estimate covering the team mix, setup, ongoing costs and retained responsibilities.
People · Process · Performance
People, Process, Performance.
Connected in delivery.
Since 2007, Layam has connected relevant talent, documented processes and measurable outcomes. People, Process, Performance keeps delivery accountable and turns learning into improvement.
Since
2007
Building and supporting teams
16,000+
Employees across Layam Group
People
Relevant skills
Assess skills and communication, develop capability and integrate the team into your ways of working, with agreed employment and workforce support.
Process
Consistent execution
Document workflows, handovers and responsibilities. Assign owners for governance, compliance controls, reporting and escalation.
Performance
Visible results
Agree outcomes and quality standards. Review accepted output, turnaround and cost, then act on findings and check improvements.
Built for your requirements
A sustainable business model, built around you
We agree controls and responsibilities around your workload, industry, location and employment arrangements.
Rigorous compliance checks
Rigorous checks cover applicable Indian and cross-border requirements, your policies and sector norms. Reviews continue from setup through daily operations, with clear responsibilities and agreed specialist sign-offs.
Clear records. Clear accountability.
Named owners, process records and scheduled reviews keep actions, approvals and changes traceable. Clear reporting flags exceptions for timely action.
Continuity built into growth
Skills development, knowledge retention and backup cover help sustain delivery as you grow. Clear roles and fair workforce support create a stable, respectful workplace.
Data security and process hygiene
Data security is built into how we work. Regular hygiene checks and agreed data-handling processes support secure operations and alignment with your security requirements.
Four core values behind the way we work
01
Customer Obsessed Excellence
Understand your need and agree scope, success measures and acceptance criteria before committing.
02
Integrity & Transparency
Record commitments accurately, protect confidential information and raise material risks early.
03
Continuous Learning & Innovation
Develop capability, test useful improvements and turn learning into repeatable practice.
04
Accountability & Collaboration
Give commitments a named owner, coordinate teams and close actions only when the result is checked.
Client case study · Global organisation in the Middle East
Proven expertise Lasting results for a global organisation
For a global organisation based in the Middle East, Layam managed the people and operating environment of an India offshore development centre. The client retained control of technology, project delivery, business outcomes and intellectual property.
14+
Years of partnership reported
100+
Staff managed within the India ODC
90%+
Reported workforce retention
~35%
Saving against the client's local cost benchmark
The initial requirement
Support business application design, development and testing from India, with confidentiality, clear governance and continued client control.
What Layam handled
Infrastructure support, hiring, onboarding, payroll, statutory compliance, HR services, attendance coordination and facility support.
How the team was managed
A dedicated India ODC with manpower and administrative support. Weekly reviews, monthly dashboards and quarterly audits supported operating oversight.
The reported outcome
Workforce continuity, operating cost efficiency, transparent reporting and predictable billing, within a scalable support framework.
Frequently asked questions
Offshoring to India: your questions answered
Practical answers for Australian businesses on costs, setup, control and working together.
An ODC provides a dedicated offshore team and operating environment. A global capability centre (GCC) is the wider capability your organisation builds overseas. Layam's plug-and-play ODC services support GCC setup and operations in India, with recruitment, infrastructure, people support and governance agreed around your needs.
Layam's offshore development centre services cover software, data and technology; engineering and technical operations; finance and business operations; and business process and documentation support. We scope the team and operating support around your industry. Specialist consultancy and regulated responsibilities are separately agreed. Explore all 12 industries.
India offers skilled talent and working-hour overlap with Australia. Layam assesses skills and English communication against your roles and supports pan-India setup, including Tier 2 and Tier 3 locations, without compromising infrastructure or delivery quality. The same agreed standards apply wherever your operation is established. Compare cost efficiency alongside capacity and quality.
Costs depend on the skills, team size, location, service hours and operating support you need. Use the GCC setup calculator to compare your Australian annual baseline with first-year and ongoing India costs for the same workload and quality. Include setup, transition, technology, retained management and currency assumptions. Savings are indicative, not guaranteed.
A managed or co-managed team employed by Layam can start without your own Indian company. A client-owned GCC requires your own entity arrangements. Build Operate Transfer moves ownership at the point and on the terms agreed in the contract. The chosen model defines employment, delivery leadership and operating responsibilities. Compare delivery and ownership options.
Yes. You retain business priorities, customer relationships, technical direction and approval of output. A managed model includes agreed Layam delivery leadership; in a co-managed model your leaders direct delivery. Document IP ownership, confidentiality, access, reporting and handover terms before work begins, with process records kept in agreed systems.
The timeline depends on the skills, team size, infrastructure, access approvals and operating model. Layam agrees milestones for scoping, recruitment, onboarding and readiness before launch. A focused paid pilot can validate the workload and quality requirements before a larger rollout. See the setup and delivery journey.
Working hours are agreed around your Australian team's needs. A 7 am–4 pm India shift overlaps 9 am–5 pm in Sydney or Melbourne by 4.5–5.5 hours, depending on daylight saving, and Perth by 7.5 hours, before breaks. Full-day or round-the-clock coverage requires an agreed staffing plan.
We agree confidentiality, IP, access controls, data-handling processes and escalation responsibilities before work begins. Rigorous compliance checks reflect applicable Indian and cross-border requirements, your policies and sector norms. Australian privacy obligations can continue to apply when personal information moves overseas; client and specialist responsibilities remain explicit.
Yes. Agree a focused paid pilot with a defined workload, team, fee, review period and success measures. Use the results to plan capacity changes. Expansion or reduction follows agreed notice periods, employment obligations, knowledge-transfer requirements and commercial terms. Any Build Operate Transfer pathway is separately agreed.
Compare relevant skills, operating support, reporting, data controls and full costs for the same workload. The agreement should define scope, quality, hours, delivery leadership, employer responsibilities, compliance, IP, fees, currency, change control and exit or transfer terms. A focused pilot and relevant case evidence help test fit. See Layam's delivery experience.
Yes, for agreed support tasks such as outsourced drafting, BIM modelling and engineering documentation. Your Australian specialists retain technical direction, design decisions and professional sign-off. Layam builds the agreed team and operating environment around your tools, standards and review process.
Layam can scope mortgage application checks, document preparation, CRM updates and settlement administration, alongside finance reconciliations and reporting. Your authorised team retains credit decisions, financial advice and regulated approvals unless separately and lawfully agreed. Insurance and healthcare administration also require engagement-specific access controls, role competence and specialist sign-offs.
Offshoring means carrying out business activities in another country, through your own operation or a partner. Outsourcing means engaging an external provider, locally or overseas. Nearshoring uses a nearby country, often with closer working hours. Outsourcing to India combines an overseas location with an external provider.
Your cost and capability comparison
What does your business need the India team to deliver?
Tell us the work, expected output and standards you need. We'll discuss the team mix, operating model and cost comparison for your business.
Contact Layam in Australia
85 Billy Buttons Drive, Narre Warren, Victoria 3805, Australia
+61 480 854 299 info@layamgroup.comRequest a cost and capability estimate
Share the workload and current cost if available. We'll contact you to define the scope and the comparison.